In which situation would you request a CRO to the aircraft?

Requesting a CRO (Complaint Resolution Official) to the aircraft is specifically related to disability-related issues. In situations where a passenger may require assistance due to a disability, a CRO is trained to address these concerns effectively and ensure compliance with relevant regulations, such as those outlined in the Americans with Disabilities Act (ADA) and the Air Carrier Access Act (ACAA).

This entails providing support in various scenarios, such as ensuring proper accommodation during boarding, deplaning, or in the event of any service disruptions. The CRO has the authority to implement solutions that are in the best interest of the passenger's needs, safeguarding their rights and enhancing the overall travel experience.

In other situations, such as medical emergencies or security-related issues, different protocols or personnel would be involved, as these situations focus on immediate health or safety concerns rather than the specific needs associated with a passenger's disability. Similarly, passenger complaints typically would require a different approach that may not necessitate the specialized training a CRO receives regarding disability issues.