Are flight attendants allowed to have their phones out while passengers are onboard?

Flight attendants are not allowed to have their phones out while passengers are onboard due to safety protocols and the need for their full attention on the passengers and cabin environment. Having phones accessible could distract flight attendants from their primary responsibilities, which include ensuring passenger safety, compliance with safety procedures, and providing excellent customer service.

When passengers are present on the aircraft, flight attendants must maintain a professional presence and stay vigilant to respond to any issues or needs that arise. This policy allows them to focus entirely on the flight operation, addressing any emergencies or critical situations that may occur during the flight.

In certain contexts, such as boarding or emergencies, there are specific protocols that might allow for communication devices; however, these are exceptions rather than the norm and carry specific conditions which should not compromise safety. The overarching rule is that flight attendants should keep their phones stored away to prioritize the safety and service of the passengers onboard.